Customer Support Center
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or site performance and we will reply promptly. Support is available via live chat, email and phone; our agents can also advise on responsible play and account settings. For affiliates or payments please use the dedicated contacts listed below. Our team operates to UK regulatory standards and can advise on verification and safe-play options.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; response within a few hours) |
| General enquiries | [email protected] (general queries; reply within 24 hours) |
| Affiliate enquiries | [email protected] (programme enquiries; manager follow-up within 48 hours) |
| Phone | +44 20 7946 3852 (call-back available) |
| Working hours | Live chat 24/7; Email & phone Mon-Fri, 09:00-18:00 |
Email Assistance
Email is our preferred way to handle detailed requests, account issues and any enquiries that require documents or explanations. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant documents helps us respond more quickly and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple requests are often resolved in that time, while more complex issues may take longer depending on their nature as we investigate, verify documents or liaise with partners. Response times depend on the issue and verification needs; we’ll keep you updated by email or live chat until it’s resolved.
Feedback
We’d love to hear your feedback about Captain Marlin. Share suggestions, ideas or any issues you spot so we can improve the site, games and promotions. All feedback is reviewed carefully by our team and used to shape updates and fixes to improve the service and user experience. Tell us what you think and help make the site better for everyone.