Responsible Gambling Policy

At Captain Marlin we are committed to safer gambling. We want every player to enjoy controlled play, so we provide clear tools and guidance to help you manage time and spending. If you ever feel gambling is becoming a problem, we encourage you to use the controls below and to reach out for support.

Our player protection principles

We prioritise player safety and fair access to tools that allow you to control your activity. We promote responsible behaviour, early intervention where needed, and straightforward options so you can set boundaries that suit your situation. Our approach is practical and user-focused rather than punitive.

Activity-control tools

You can use a range of account controls to manage play. These are available in your account settings or by contacting our support team. Controls include:

• Deposit limits - set daily, weekly and monthly limits to control how much you add to your account.
• Loss limits - limit how much you can lose over a set period.
• Session timers - set time limits or reminders to help prevent long sessions.
• Account breaks - take a short break from play with a temporary lock on wagering activity.
• Self-exclusion - block access to your account for a longer, specified period if you need a sustained break.

How limits work

Limits are applied immediately in most cases, though some changes may take a short processing period. Reducing a limit takes effect at once; increasing a limit may be subject to a waiting period to help prevent impulsive changes. Contact our support team via the help centre if you need assistance.

Self-exclusion and longer-term breaks

If you decide to stop playing for a longer period you can request self-exclusion. Self-exclusion will prevent account access and block marketing contact during the exclusion period. You can also register with national services such as GamStop for UK-wide self-exclusion from participating sites and services.

Recognising problem behaviour

Watch for warning signs such as spending more than planned, chasing losses, hiding gambling activity, borrowing to gamble, or neglecting responsibilities. If these occur, consider tightening limits, taking a break or self-excluding, and speaking to someone you trust.

Practical tips to stay in control

• Set deposit and loss limits before you play and stick to them.
• Use session timers and planned breaks to avoid long periods of play.
• Keep gambling entertainment-only and avoid chasing losses.
• Only gamble with money you can afford to lose and avoid using credit to gamble.
• Talk to friends or family if you feel your gambling is changing.

Professional help and support organisations

If you need professional support, recognised UK organisations include GamCare and GambleAware. These organisations offer confidential advice, counselling and practical tools to manage gambling harm. You can also speak to your GP or local NHS services for further help and referral to specialist support.