Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, use our services or visit Captain Marlin. We take your privacy seriously and set out below the types of data we handle, why we process it and the choices you have about your information.

Types of data we collect

Personal data

When you register or verify an account we collect personal data such as your name, date of birth, contact details, postal address and identity documents where required for verification. We also store account credentials and any communications you send to our support team.

Technical data

We collect technical information automatically from your device and browser, including IP address, device type, operating system, browser version, language settings and site activity. This helps us keep the site secure and give you a functional service on desktop and mobile.

Transactional data

Transactional records include deposits, withdrawals, wagers, game history and payment method details necessary to process transactions. We keep anonymised activity data for reporting and to detect suspicious behaviour.

Use of information

We use your data to operate accounts, process payments, verify identity, provide customer support, prevent fraud and comply with legal obligations. We may also use aggregated or anonymised data for analytics and to improve site performance. Where we rely on consent for marketing, you may withdraw that consent at any time.

Data protection practices

We apply appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and regular security reviews. Only authorised staff and service providers with a legitimate need may access personal data. We do not sell personal data to third parties.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core functions, and measure site usage. Cookies are split into essential cookies for site operation, performance cookies for analytics and optional cookies for personalised content and advertising. You can manage cookie preferences through your browser or our cookie settings tool.

User rights

You have rights over your personal data, including the right to access, correct and in some cases erase or restrict processing. You may also object to processing for direct marketing and request data portability where applicable. To exercise these rights, contact our privacy team using the channels below.

Access, correction and deletion

To request access, correction or deletion of your data, please contact our data protection contact. We will verify your identity before taking action and will respond promptly. In some cases we may retain limited information where required by law or for fraud prevention.

Information sharing and third parties

We share personal data with trusted service providers who perform services on our behalf, such as payment processors, identity verification and fraud-prevention partners. These parties act as processors and are bound by contract to protect your data. We may also disclose information if required by law or to protect our rights.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page and, where appropriate, notified to you. Your continued use of Captain Marlin after updates constitutes acceptance of the revised policy.